Contact information

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Contact Information

Need help from POP? Start here.

Use this page to contact POP Board Co. for order help, cancellations, shipping questions, returns, refunds, warranty support, product questions, boats, motors, paddle boards, docks, chairs, accessories, and general customer service.

Email: info@popboardco.com
Phone: 888-978-1503
Hours: Monday to Friday, 10 AM to 4 PM

1. Main Contact Details

For customer support, order questions, product help, or general inquiries, contact POP Board Co. using the information below.

2. What to Include When You Contact Us

To help the POP team review your request faster, include as much detail as possible in your message.

  • Your full name.
  • Your order number, if you have one.
  • The email address used at checkout.
  • The product name, color, size, model, or bundle.
  • A clear description of the question or issue.
  • Photos if the request involves shipping damage, warranty support, product condition, missing parts, or a possible defect.

3. For Cancellation Requests

If you need to cancel an order, contact POP as soon as possible. Timing matters.

  • If your order has not been fulfilled yet, cancellation may be possible.
  • If your order has already been fulfilled or shipped, cancellation is no longer available.
  • Once an order has shipped, POP cannot cancel it, stop it, pull it back, or guarantee a reroute.

For full details, review the Cancellation Policy.

4. For Shipping Damage or Delivery Issues

If your order arrives damaged, inspect it immediately and contact POP within the required reporting window.

  • Send your order number.
  • Send clear photos of the product.
  • Send clear photos of the packaging.
  • Send a written description of the issue.

For full details, review the Shipping and Delivery page.

5. For Returns, Refunds, Warranty, or Product Support

If your question is about a return, refund, warranty claim, recall check, manufacturer defect, boat, motor, dock, chair, paddle board, pump, or accessory, use the related page below.

Returns and Refunds

Return windows, item condition rules, restocking fees, final sale items, and refund timing.

Returns and Refunds

Shipping and Delivery

Processing time, tracking, freight, delivery damage, duties, rigid boards, and local pickup.

Shipping and Delivery

Warranty Support

Manufacturer defects, recall checks, warranty applications, boats, motors, pumps, and product support.

Warranty Support

6. Business Hours

POP Board Co. support is available during the hours listed below. Messages received outside business hours will be reviewed as soon as possible during the next support window.

Monday10 AM to 4 PM
Tuesday10 AM to 4 PM
Wednesday10 AM to 4 PM
Thursday10 AM to 4 PM
Friday10 AM to 4 PM
SaturdayClosed
SundayClosed
Contact POP

Send the details. We will take a look.

Email: info@popboardco.com

Phone: 888-978-1503

Hours: Monday to Friday, 10 AM to 4 PM

Saturday and Sunday: Closed

Include your order number, product name, photos if needed, and a clear description of what is going on.