Good gear should not be a guessing game. Here is how it ships.
Paddle boards, docks, chairs, accessories, Rover Marine boats, motors, rigid boards, pre-orders, back orders, and trade show orders do not all move the same way. This page gives you the simple version before your gear heads out.
Quick answer
What Are You Shipping?
Small box, big box, freight box. It matters.
Inflatable Paddle Boards
Inflatable board kits usually ship like standard parcel orders. You get the order confirmation first, then tracking once the order is packed and moving.
Shop iSUPsDocks and Chairs
Inflatable docks, platforms, and chairs are bigger packages, but still built for portable water days. Remote and rural addresses may need an extra shipping review.
Shop Docks and ChairsBoats and Motors
Rover Marine boats and motor orders can ship differently based on size, battery rules, inventory timing, destination, and carrier requirements.
Shop BoatsAccessories and Parts
Leashes, fins, pumps, bags, repair kits, straps, and replacement parts are usually the easiest orders to pack, ship, and track.
Shop GearRigid Boards
Rigid paddle boards and surfboards are oversized freight. They do not qualify for standard free shipping and must be inspected carefully at delivery.
Shop Rigid BoardsLocal Pickup
Local pickup may be available from Lake Forest and Kelowna. Pickup must be scheduled in advance so your gear is ready when you arrive.
Schedule PickupSpecial Order Timing
Back order, trade show order, or pre-order? Read this part first.
Some POP orders are placed before inventory is physically ready to ship. That can happen with new product drops, trade show orders, sold-out items, incoming containers, seasonal restocks, boats, motors, bundles, and high-demand sale items. If your item is marked as a pre-order, back order, or trade show order, the normal 1 to 2 business day processing window starts after inventory is available for fulfillment.
Back Orders
A back order means the item is temporarily out of stock or waiting on replenishment. Your place in line is held, and the order ships once inventory is ready. If timing changes, the team may contact you with an update.
Trade Show Orders
Orders placed at boat shows, outdoor shows, retail events, or trade events may ship after the event batch is processed. Some show orders are fulfilled from incoming inventory, not the display floor.
Pre-Orders
A pre-order reserves an out-of-stock or soon-to-arrive product. Payment may be collected at checkout to secure the order. If the order has not been fulfilled, cancellation may be available under the cancellation policy.
Before It Leaves The Warehouse
The simple version.
We want your gear moving fast, but the right shipping method depends on what you ordered and where it is going. A leash and a rigid board are not the same shipment. A dock going to a city address and a dock going to a remote area are not always the same rate.
Pickup and Tracking
Know where it is. Know when to show up.
Once your order ships, use the tracking link in your shipping confirmation email. If you selected local pickup, please schedule first so your gear is ready and your order can be released correctly.
Local Pickup
Free local pickup may be available from Lake Forest and Kelowna. Pickup times must be arranged in advance. Bring a valid photo ID and your order confirmation.
Schedule PickupUPS Tracking
If your tracking number is with UPS, use the official UPS tracking tool to follow package movement and delivery status.
Track UPSCanada Post
If your tracking number is with Canada Post, use the official Canada Post tracking page to check current shipment status.
Track Canada PostRigid Boards Are Different
Do not sign first and inspect later.
Rigid paddle boards and surfboards are oversized freight. That means delivery is different, damage rules are different, and inspection at the time of delivery matters.
If the box, packaging, or board is damaged, make notes on the delivery receipt before signing. If the damage is serious, you have the right to refuse the delivery.
Rigid board delivery checklist
- Inspect the packaging before signing the delivery receipt.
- Look for tears, cuts, punctures, crushed corners, or visible board damage.
- Write any damage directly on the delivery receipt or bill of lading.
- Take clear photos of the board and packaging.
- Report damage to info@popboardco.com within 24 hours for rigid board freight.
- If the board is badly damaged, refuse delivery instead of accepting it silently.
International Orders
The gear can cross borders. Duties still matter.
International orders are shipped Delivered Duty Unpaid. That means duties, taxes, VAT, brokerage fees, import charges, and customs fees are not included in the product price or shipping cost. Those charges are paid by the customer when required by the destination country.
DDU Shipping
Delivered Duty Unpaid means your order can ship internationally, but import charges may be collected when the package arrives.
Read PolicyU.S. Customs
For U.S. import questions, review official U.S. Customs and Border Protection guidance on internet purchases.
CBP GuidanceCanada Duties
For Canadian duty and tax estimates, use the official Canada Border Services Agency duty and taxes estimator.
CBSA EstimatorDamaged Package?
Photos first. Fast email second.
If your order arrives damaged, inspect it immediately. Keep the packaging, take clear photos, and contact POP Board Co. quickly so the team can review what happened.
For regular transit damage, contact us within 48 hours of delivery. For rigid board freight damage, report the issue within 24 hours and make sure damage is noted on the delivery paperwork before signing.
What to send us
- Your order number.
- Clear photos of the damaged item.
- Clear photos of the damaged box, wrapping, packaging, or freight crate.
- Photos of any delivery receipt notes if this was a freight shipment.
- A short description of what happened.
Shipping FAQs
Quick answers before your gear hits the road.
How fast does POP Board Co. ship orders?
Most in-stock orders process within 1 to 2 business days, excluding weekends and holidays. Peak season, sales, holidays, trade show order batches, and high-volume periods may extend processing time.
Do back orders ship in 1 to 2 business days?
No. Back orders ship once inventory is available. The 1 to 2 business day processing window applies after the product is ready to fulfill.
How do trade show orders ship?
Trade show orders may ship after the event batch is processed. Some orders are fulfilled from incoming inventory or warehouse stock, not from the display product at the show.
How do pre-orders work?
A pre-order reserves an out-of-stock or soon-to-arrive product. Payment may be collected at checkout to secure the order. Review the pre-order and cancellation policy for cancellation details.
Do orders over $100 USD get free shipping?
Orders over $100 USD may qualify for free shipping, but remote or rural areas, oversized freight, rigid boards, and special carrier quotes may be exceptions. See the full Shipping Policy for details.
Do rigid boards qualify for free shipping?
No. Rigid paddle boards and surfboards are oversized freight items. Custom shipping rates apply based on destination, and freight charges may need to be invoiced before shipment.
Can I pick up my order locally?
Free local pickup may be available from Lake Forest and Kelowna. Pickup must be scheduled in advance, and you will need a valid photo ID plus your order confirmation email.
Who pays duties and taxes on international orders?
International orders are shipped Delivered Duty Unpaid. The customer is responsible for duties, taxes, VAT, brokerage fees, and customs fees required by the destination country.
What should I do if my package arrives damaged?
Take photos of the product and packaging right away. For regular transit damage, contact info@popboardco.com within 48 hours. For rigid board freight, inspect before signing and report damage within 24 hours.
Ready When You Are
Pick the gear. We will help get it moving.
From paddle board kits and floating docks to chairs, accessories, Rover Marine boats, motors, rigid boards, back orders, trade show orders, and pre-orders, POP gear ships with the goal of getting you closer to the water day you actually want.