Returns and Refunds

Wrong fit? Damaged box? Boat hit water? Start here.

POP gear is made for water days, but returns need clear rules. This page breaks down the 60-day return window, item condition rules, restocking fees, damaged order reporting, BattleBoat and BattleCat exceptions, and refund timing.

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Fast read

Most return requests must be made within 60 days of delivery.
Items must be unused, undamaged, and in original packaging.
Approved returns are subject to a 15% restocking fee.
BattleBoats and BattleCats are not returnable once they hit water unless there is a manufacturer fault.

What Are You Returning?

Different gear, different return reality.

Paddle Boards

Inflatable paddle board returns must be unused, undamaged, unwashed, and packed in the original packaging with all included parts and proof of purchase.

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Docks and Chairs

Inflatable docks, planks, and chairs must come back unused and in original condition. If the gear has been used on the water, contact POP before assuming it qualifies.

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BattleBoats and BattleCats

BattleBoats and BattleCats are not returnable by customer request once the product has hit water unless there is a manufacturer fault that requires a return.

Shop Boats

Motors and Power

Motor and powered accessory returns may require extra review because packaging, use, installation, battery handling, and manufacturer rules can matter. Contact POP before sending anything back.

Ask First

Accessories

Leashes, fins, pumps, bags, straps, repair kits, and replacement parts must be unused, complete, and in original packaging to be considered for return.

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Rigid Boards

Rigid boards are oversized freight. Inspect carefully at delivery and report damage fast. Freight returns may involve extra shipping, packaging, and carrier review.

Shop Rigid Boards

What Are You Returning?

Different gear, different return reality.

Paddle Boards

Inflatable paddle board returns must be unused, undamaged, unwashed, and packed in the original packaging with all included parts and proof of purchase.

Shop iSUPs

Docks and Chairs

Inflatable docks, planks, and chairs must come back unused and in original condition. If the gear has been used on the water, contact POP before assuming it qualifies.

Shop Docks and Chairs

BattleBoats and BattleCats

BattleBoats and BattleCats are not returnable by customer request once the product has hit water unless there is a manufacturer fault that requires a return.

Shop Boats

Motors and Power

Motor and powered accessory returns may require extra review because packaging, use, installation, battery handling, and manufacturer rules can matter. Contact POP before sending anything back.

Ask First

Accessories

Leashes, fins, pumps, bags, straps, repair kits, and replacement parts must be unused, complete, and in original packaging to be considered for return.

Shop Gear

Rigid Boards

Rigid boards are oversized freight. Inspect carefully at delivery and report damage fast. Freight returns may involve extra shipping, packaging, and carrier review.

Shop Rigid Boards

Return Window

60 days from delivery. Not forever.

For eligible items, return requests must be made within 60 days from the date your order is delivered. If the 60-day window has passed, POP Board Co. cannot offer a refund or exchange under the return policy.

Clock starts at delivery The return period is based on the delivery date, not the date you opened the box or first used the product.
Email first Returns require authorization. Email info@popboardco.com before shipping anything back.
Boat exception BattleBoats and BattleCats are not returnable by customer request once the product has hit water unless there is a manufacturer fault.
No surprise boxes Unauthorized returns may be rejected and returned to you at your expense.

Condition Rules

If it comes back, it needs to come back clean.

Return eligibility depends on condition. POP Board Co. reserves the right to reject returns that do not meet the requirements.

Unused

The item must be unused, unworn, unwashed, and free of alteration or damage.

Original Packaging

Return the product in its original packaging with all tags, labels, covers, manuals, and included parts.

Proof of Purchase

A valid receipt, order number, or proof of purchase is required for all returns.

POP Review

Every return is reviewed. Items that come back used, damaged, incomplete, or unauthorized may be rejected.

Restocking and Shipping

Approved return does not mean full original total back.

Approved returns are subject to the financial terms in the POP refund policy. The product may qualify, but return shipping, original shipping, and restocking fees still matter.

Refund deductions

  • Approved returns are subject to a 15% restocking fee.
  • The customer is responsible for return shipping costs.
  • Original shipping charges are non-refundable.
  • POP recommends using a trackable shipping service or shipping insurance for returned items.
  • The customer bears the risk of loss or damage during return shipment.
Read Full Refund Policy

Return Authorization

Do not ship it back without the green light.

Returns must be authorized before anything is sent back. This protects you, protects the warehouse team, and keeps the return tied to the right order.

01

Email POP

Email info@popboardco.com within the return window and include your order number.

02

Wait for Instructions

If accepted, POP will provide the return address and the next steps for your return.

03

Pack It Right

Use original packaging and include all parts, tags, labels, covers, manuals, and proof of purchase.

04

Track It

Use a trackable shipping service. POP cannot guarantee receipt of an untracked return.

Email Return Request Contact Page

Damages and Issues

Open the box. Check the gear. Do it fast.

If your order is defective, damaged, or incorrect, contact POP within 48 hours of delivery. Waiting too long can result in a denied claim because shipping damage and order issues need to be documented quickly.

For freight deliveries and rigid boards, inspect before signing whenever possible. If damage is visible, document it on the delivery paperwork and take photos.

What to send

  • Your order number.
  • A clear photo of the item.
  • A clear photo of the damaged packaging.
  • A short description of the issue.
  • Photos of delivery paperwork if the order shipped by freight.
Report an Issue

Final Sale and Exchanges

Some items are not coming back.

The return policy includes final sale items and no direct exchanges. If you want a different item, the original item must go through the return process first if it qualifies.

Final sale items

  • Sale items and clearance merchandise.
  • Gift cards.
  • Custom products, special orders, or personalized items.
  • Perishable goods, personal care goods, hazardous materials, flammable liquids, or gases.

No direct exchanges

  • POP does not offer direct exchanges.
  • Return the unwanted item if it qualifies.
  • Wait for the return to be accepted and processed.
  • Place a separate order for the new item you want.

Refund Timing

Approved returns still need inspection.

Once your return is received, POP Board Co. will inspect it and notify you if the refund is approved or rejected. If approved, the refund is processed to the original payment method, minus the 15% restocking fee and original shipping costs.

If more than 15 business days have passed since POP approved your refund, contact info@popboardco.com.

Refund processing

Approved refunds are processed to the original payment method within 10 business days. Your bank or credit card company may take additional time to post the refund.

Read Full Policy

EU cooling-off period

If merchandise is shipped into the European Union, the policy includes a 14-day cooling-off period. The item must still be unused, with tags, in original packaging, and supported by proof of purchase.

EU Consumer Info

Return FAQs

Quick answers before you ship anything back.

How long do I have to request a return?

Eligible return requests must be made within 60 days from the date your order was delivered.

Can I return a used paddle board, dock, or chair?

Items must be unused, undamaged, unwashed, and in original packaging. Used water gear may not qualify for return under the policy.

Can I return a BattleBoat or BattleCat after using it?

No. BattleBoats and BattleCats are not returnable by customer request once the product has hit water unless there is a manufacturer fault that requires a return.

Is there a restocking fee?

Yes. Approved returns are subject to a 15% restocking fee, which is deducted from the final refund amount.

Who pays return shipping?

The customer is responsible for return shipping costs. Original shipping charges are non-refundable.

Can I send my return back without approval?

No. Returns require prior authorization. Unauthorized returns may be rejected and returned to you at your expense.

What if my order arrived damaged or wrong?

Contact info@popboardco.com within 48 hours of delivery with your order number, photos of the item, photos of the packaging, and a short description of the issue.

Does POP offer exchanges?

No direct exchanges are offered. If your item qualifies, return it through the standard process and place a new order for the item you want.

Where can I read the full legal policy?

You can read the full legal policy at https://popboardco.com/policies/refund-policy.

Need Help?

Ask first. Ship second.

If you are not sure whether your paddle board, dock, chair, accessory, BattleBoat, BattleCat, motor, or rigid board qualifies for a return, contact POP before sending it back.

Email POP Contact Page Full Refund Policy